Customers
Find nearby shops, place orders, save a delivery address, and track progress — without installing anything.
WhatsApp only
WhatsApp marketplace
Order from nearby merchants, sell your products, or deliver orders — all from WhatsApp. Merchants can run the whole shop from the bot; the portal is optional.
WhatsApp-first · Bot for merchants · Optional portal · EN / FR / BI
I'm looking for fresh bread nearby 🍞
10:24
Found bread near you:
Which store do you want to order from? Reply 1, 2, or 3.
10:24
How it works
Customers never need an app. Merchants can do almost everything in the same WhatsApp bot — the web portal is a nice extra.
Customers message the marketplace, browse nearby shops, pick products, and confirm a delivery address in the conversation.
Handle orders, create a store, and add or update products from the bot. Prefer a screen? Use the optional portal anytime.
When an order is ready, drivers claim the job, pick it up, deliver, and collect pay-on-delivery when needed.
Who it's for
Customers and merchants stay on WhatsApp. Drivers (and merchants who want) get a portal for the bigger picture.
Find nearby shops, place orders, save a delivery address, and track progress — without installing anything.
WhatsApp only
Create your store, manage catalog, and process orders from the bot. The portal is optional if you want dashboards and analytics.
See open delivery jobs, claim work, mark pickup and delivery, and review your completed deliveries.
WhatsApp bot for merchants
You do not need the web portal to sell. The bot can run your store day to day. Open the portal only when you want charts, a wider screen, or a second way to work.
Wish to use the portal? Great. Prefer WhatsApp only? That works too.
See new orders, update status, and keep customers moving — without leaving WhatsApp.
Set up your shop from the bot, update details, and keep your business findable for nearby customers.
Add, edit, list, and remove products or menu items from the conversation — same power as the portal catalog.
Send product photos or a PDF catalogue. The bot reads prices and descriptions and adds items to your store for you.
Optional merchant portal
The portal is a wish, not a requirement. Keep working in WhatsApp, or open the web UI for analytics, tables, and a desktop-friendly view.
Try the merchant portalBrowse and update orders in a table view when a laptop is easier than chat.
Day, week, month, year, or custom dates — customers, top products, per-store revenue, and growth charts.
Phone + password, with WhatsApp OTP only once a month on a trusted device.
FAQ
Short answers about ordering, selling, and delivering on Isoko.
No. Customers order on WhatsApp. They message the marketplace, browse nearby shops, and confirm delivery in the chat.
Yes. Merchants can create a store, manage products, and handle orders from the bot. The web portal is optional when you want dashboards, analytics, or a bigger screen.
When a merchant marks an order ready for delivery, drivers see open jobs in the portal, claim one, pick up at the shop, and mark the order delivered.
Yes. Customers and merchants start on Free. Paid plans unlock more daily messages, catalog visibility, product tools, and other features — see Pricing for details.
The site and bot work in English, French, and Kirundi. Prices are shown in BIF and RWF depending on the market.
Create a merchant account and run your shop from the bot — add the portal later if you like.